FAQ ｜ EXPERIENCE TOKYOLUXE

Exclusive Experiences & Travel Curation Services

We offer fully customizable private tours led by expert guides, and a diverse selection of experiences—many with direct access to master artisans. The duration of these tours and experiences range from 1.5 hours to full-day tours up to 8 hours.

Beyond bespoke tours and experiences, we offer seamless full itineraries tailored to your preferences.These can include premium accommodations (4–5 star hotels and luxury ryokans), private transportation, with expert-guided tours and experiences, ensuring an unparalleled journey.

The offerings on our website are just a glimpse of what we can arrange. If you have specific requests,please don’t hesitate to contact us—we will do our utmost to accommodate them.

Pricing
Our exclusive experiences with master artisans provide truly unique and immersive encounters, typically starting at $600 per person with an expert guide included. This pricing reflects our dedication to delivering the highest quality service and unparalleled access to exceptional experiences. Additionally, bespoke tours are available starting at $400 for private groups of up to 6 guests. Please note that rates may vary depending on availability and seasonality.
For full itinerary creations, each is uniquely crafted to meet your specific needs, and exact pricing is available upon request. Please contact us for a personalized quotation.
Experienced Guides
Our tours and experiences include expert guides when needed, with assistance in languages including
English, Spanish, French, German, Italian, Chinese, Russian, and more.
Transportation Services
For tours and experiences, complimentary pick-up and drop-off between your accommodation and venues are included. We also arrange private cars (Toyota Alphard) with English-speaking drivers and assist with Shinkansen (bullet train) tickets for our full-itinerary guests. Additionally, we work with private jet and helicopter charter services for air travel. Please note that we do not offer stand-alone transportation arrangement services.
Accommodation Arrangements
We have relationships with luxury accommodations across Japan and are happy to assist in selecting and booking premium hotels and traditional Japanese ryokans as part of a full itinerary. However, please note that we do not offer stand-alone accommodation reservations.
Dining Arrangements
For full itineraries, we provide assistance in selecting and booking dining experiences. Additionally, we can arrange exclusive private dining events at unique venues, such as a Buddhist temple in Kyoto or a hidden art gallery in Tokyo. However, please note that we do not offer stand-alone restaurant reservations.
How To Book
To discuss further, simply get in touch with us through our contact form. Please note that we generally do not handle direct bookings from individual customers; instead, we recommend arranging your experience through your local travel agency, concierge service company, or hotel concierge in Japan. They can assist with inquiries, reservations, payments, and other arrangements to ensure a seamless experience.
Payments
We require 100% pre-payment before departure (or the start of your trip). Payment terms may vary, and we accept various payment methods, including bank transfers and credit cards.
Cancellation Policy
Cancellation must be made in writing by email within our business hours (9:00 a.m. – 6:00 p.m. JST). Cancellations requested outside business operation hours will be dealt with and considered received the following day.The date of cancellation is deemed to be the date on which TOKYO LUXEY receives written notice of cancellation based on Japan Standard Time (GMT+9). Please consider the time difference between Japan and your country.

For Bespoke Tours & Experience Bookings:
Cancellations received between 8 to 30 days before the start date will be charged 50% of the total estimated amount.Cancellations received between 4 to 7 days before the start date will be charged 75% of the total estimated amount.Cancellations received up to 3 days prior, on the day of the event, or in the event of a no-show will be charged 100% of the total estimated amount.

‍For Full Itineraries:
‍Cancellations received between 15 to 30 days before the start date will be charged 50% of the total estimated amount.Cancellations received between 8 to 14 days before the start date will be charged 75% of the total estimated amount.Cancellations received up to 7 days prior, on the day of the event, or in the event of a no-show will be charged 100% of the total estimated amount.
Liability
TOKYO LUXEY is not responsible for any injury, loss, or inconvenience during its tours, including any delays,damages, or disruptions resulting from circumstances beyond our control (force majeure), such as natural disasters, government actions, war, or labor disputes.
As an agent for third-party travel services—including transportation, accommodations, meals, and tours—we are not responsible for any issues arising from the actions or omissions of these providers. Clients areresponsible for verifying all travel requirements, including passports, visas, and vaccinations, and forunderstanding the safety and security conditions of their destinations.
By booking or retaining tickets and reservations, clients and their travelers accept all associated risks andagree to these terms. We strongly recommend securing appropriate travel insurance tailored to yourindividual needs.

Our Services

Exclusive Experiences & Travel Curation Services

Pricing

Experienced Guides

Transportation Services

Accommodation Arrangements

Dining Arrangements

How To Book

Payments

Cancellation Policy

Liability